Terms of Service

Last updated: 17 May 2026 Version: 1.0 Applies to: the GlowStudio mobile application (iOS and Android, bundle app.glowstudio.artist) and the website at https://glowstudio.app (together, the "Service").

These Terms of Service (the "Terms") form a legally binding agreement between Vitalii Stetsiuk ("GlowStudio", "we", "us") and you, the user of the Service ("you", the "artist"). By creating an account, accepting the in-app terms prompt, or using any feature of the Service, you agree to these Terms. If you do not agree, do not use the Service.

These web Terms extend and are consistent with the in-app Terms of Service text that you accept on first launch (expo/lib/legal/tosCopy.ts, version v1.4 or later). Where this document and the in-app text differ, the more recent version controls.

1. Who can use GlowStudio

You must be at least 18 years old and a working beauty or PMU professional (microblading, lash extensions, brow shaping or lamination, nail art, makeup artistry, or a similar discipline) — or a studio owner who employs such professionals — to create an account.

By accepting these Terms you confirm that:

• you are 18 or older;
• you are operating a legitimate beauty business with the legal right to manage your clients' records;
• the information you provide about yourself is accurate and you will keep it up to date;
• you will obtain your clients' consent before entering their personal data, especially any health-adjacent information, into the Service.

2. Your account

You access the Service by creating an account using Sign in with Apple or an email magic link. You are responsible for keeping your sign-in credentials secure and for all activity that happens under your account. Notify us at [email protected] immediately if you suspect unauthorised access. We may suspend an account that shows signs of compromise while we investigate.

You may use the Service from any number of devices you control. We will show you a list of signed-in devices in Settings → Security and let you sign out of any of them.

3. The Service and what you can do with it

GlowStudio is a private studio tool for beauty professionals. The core features are:

• a client directory with photos, voice notes, allergies, contraindications, and appointment history;
• appointment booking, calendar management, deposits, and a 6-step booking wizard;
• before / during / after / healed photo capture with consent stamping and audit log;
• voice note recording with optional transcription (on-device, or OpenAI Whisper if you opt in);
• aftercare SMS automation (when SMS provider is enabled in Settings);
• inventory tracking (pigments, needles, supplies);
• financial tracking, revenue goals, and tax export;
• the CIRCLE referral programme and, where opted in, the GlowNet master-to-master safety circle.

We may add features, remove features, or change how features work, in particular when required for security, legal compliance, or compatibility with iOS or Android. For material reductions of paid functionality we will give you at least 30 days' notice and, where applicable, a pro-rata refund of any unused paid period.

4. Subscriptions, free trial, and pricing

GlowStudio offers paid subscription tiers (solo, pro, studio, studio_pro) sold through Apple's App Store In-App Purchase or Google Play Billing, with subscription state synchronised by RevenueCat.

Prices. Subscription prices are displayed in the app at the point of purchase. Apple and Google set the localised price in your store currency; we do not list prices in these Terms because they vary by region and can change. The disclosure shown to you on the paywall (and the price shown at the checkout sheet) is binding for that purchase.

Free trial. New subscribers may be offered a free trial. Before the trial begins, the paywall shows the trial duration, what you will lose access to when the trial ends, the price you will be charged at the end of the trial, and the renewal cadence. The free trial converts to a paid subscription automatically at the end of the trial unless you cancel before the trial ends.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period (typically monthly or annually). The renewal charge is made by Apple or Google to your stored payment method 24 hours before the period ends. We do not bill you directly.

Managing or cancelling. You can manage or cancel your subscription at any time:

• On iOS: open Settings → [your name] → Subscriptions → GlowStudio on your device and tap Cancel Subscription.
• On Android: open Play Store → menu → Payments & subscriptions → Subscriptions → GlowStudio and tap Cancel subscription.

Cancelling stops the next renewal. You retain access for the remainder of the period you have already paid for. We cannot cancel an App Store or Play subscription on your behalf.

Price changes. If we increase the price of an existing subscription, Apple and Google will notify you and you must opt in to the new price; otherwise the subscription will not renew. We will also notify you in the app at least 30 days before a price change.

Restore purchases. If you reinstall the app, switch devices, or restore from backup, tap Restore Purchases on the paywall to recover your active subscription. This is required by Apple Guideline 3.1.2; please use it before contacting support if your tier appears wrong after a reinstall.

5. Refunds

We do not process payments directly, so we do not process refunds directly. All refund requests are handled by:

• Apple — request a refund at https://reportaproblem.apple.com. Apple grants refunds at its discretion, often within 30 days of purchase.
• Google Play — request a refund at https://play.google.com/store/account/orders or contact Google Play support. Google's refund window for subscriptions is typically 48 hours.

If you believe you have been charged in error, contact us at [email protected] with the order ID and we will assist you in contacting Apple or Google. In limited cases (verified billing error on our side, prolonged service outage) we may issue a goodwill credit toward a future period; this does not waive your statutory rights.

If you live in the EU, you may also have a 14-day right of withdrawal for distance contracts (Directive 2011/83/EU). Note that by starting to use the Service during the withdrawal period you are deemed to have consented to immediate performance and waived the right of withdrawal once the digital content has been delivered, in line with Article 16(m) of that Directive.

6. Your data and our data — controller and processor

These Terms incorporate by reference our Privacy Policy at glowstudio.app/privacy. Read it; it is part of this agreement.

In short:

• For your own artist account data (profile, subscription, settings, device info), GlowStudio is the data controller. The Privacy Policy explains why and how we process it.
• For the client records you enter (your clients' names, photos, allergies, appointment notes, financials), you are the controller and we act as your data processor under Article 28 of the GDPR. The Privacy Policy includes a list of sub-processors. You instruct us by using the app; we process only as needed to provide the Service.
• You must obtain your clients' consent before entering their data — and explicit consent under GDPR Article 9(2)(a) before entering health-adjacent data. The app records the moment of consent on every client record and on every photo capture.

By accepting these Terms you confirm that you have read, understood, and agree to act in accordance with these data protection obligations.

7. Health information and the not-a-medical-device disclaimer

GlowStudio stores information that can be health-adjacent: allergies, anaesthetic reactions, contraindications, before/after photos that depict skin, pigmentation, or healing.

GlowStudio is not a medical device. The Service does not diagnose, treat, cure, or prevent any medical condition. The information stored in GlowStudio is not medical advice. Always defer to a licensed medical practitioner for any client health concern, including allergies, anaesthetic reactions, contraindications, infection, or any unexpected reaction during or after a procedure.

You agree to use the Service only for record-keeping and operational purposes within your own professional practice, and never as a substitute for professional medical judgement.

8. AI features and disclaimers

Some features in GlowStudio use artificial intelligence:

• Voice note transcription via OpenAI Whisper (opt-in, your API key);
• Natural-language appointment quick-add (opt-in, your API key);
• Magic Moment post-completion flow text suggestions (on-device);
• Future features may include before/after photo enhancement or visual analysis.

AI output is generated probabilistically and may be inaccurate, incomplete, or culturally inappropriate. You are responsible for reviewing every AI-generated suggestion before you act on it. We make no warranty about AI output quality and disclaim liability for losses arising from your reliance on AI output without independent review.

When you opt in to AI features that send data to OpenAI, you are sending that data using your own API key. OpenAI is your sub-processor for that data, not ours. Read OpenAI's data usage policy at https://openai.com/policies.

9. Acceptable use

You agree not to use the Service to:

• store information about a person without their consent or other lawful basis;
• impersonate another beauty professional, studio, or client;
• collect data about someone for a purpose they have not authorised;
• reverse-engineer, decompile, or scrape the Service except as expressly permitted by law;
• interfere with the Service's security, push fraudulent receipts, or attempt to obtain a subscription tier you have not paid for;
• send aftercare SMS to people who have not consented to receive marketing from you;
• store content that is unlawful, defamatory, obscene, or that infringes a third party's rights;
• use the Service to coordinate harassment of another beauty professional or client;
• use the CIRCLE or GlowNet features to share information about a client beyond the categorical, hash-based signals the app is designed to convey (see in-app ToS paragraphs 3 and 4).

We may suspend or terminate access for serious or repeated violations, with or without notice depending on the severity.

10. Intellectual property

The Service, including the app, the website, the visual design, the brand, the source code, and the underlying database structure, is owned by GlowStudio and protected by copyright, trade mark, and other laws. You receive a limited, revocable, non-transferable, non-exclusive licence to install and use the app on devices you control for the duration of your subscription (and, for the free tier, for as long as your account is active).

You retain ownership of all content you enter into the Service: client records, photos, voice notes, notes, financial records. You grant us a worldwide, royalty-free licence to host, store, transmit, back up, and otherwise process that content solely to provide the Service to you and to comply with legal obligations. We do not use your content to train AI models. We do not sell, share, or monetise your content. This licence ends when the content is deleted or your account is closed.

You retain copyright in any feedback, suggestions, or ideas you send us. We may use such feedback to improve the Service without compensation to you.

11. Your responsibilities to your clients

When you use GlowStudio to manage clients' records, you are the data controller for those records under the GDPR (or the equivalent statute in your jurisdiction). That means:

• you must inform your clients about how their data is collected and processed (Articles 13–14 of the GDPR);
• you must obtain their explicit consent for any health information (Article 9(2)(a));
• you must respond to any data subject request (access, correction, deletion, portability, objection) within the statutory deadline (usually 30 days);
• you must keep records accurate;
• you must apply appropriate technical and organisational measures, including using the in-app lock and not sharing your account.

If a client contacts us directly, we will route their request to you and assist as your processor. We cannot read the data on your encrypted device, so most rights can only be exercised through you.

12. Account deletion

You can delete your account at any time:

• In-app: Settings → Account → Delete account. After a final confirmation, your local data is wiped immediately and a server-side deletion is queued.
• Web: fill in the form at glowstudio.app/delete-account with the email address on your account.

We hold deletion in a 30-day grace period during which you can restore the account by signing in. After 30 days the deletion becomes permanent across our live systems and propagates to backups within a further 60 days as they are overwritten on rotation. Subscription is cancelled with Apple or Google as part of the deletion flow. We retain a minimal record that the account existed (account ID, deletion timestamp, ToS acceptance history) for legal and tax reasons; this record cannot identify you and cannot be used to re-create your account.

We may also terminate the account ourselves for serious or repeated breach of these Terms, with or without notice depending on severity. Where we terminate without cause we will provide at least 30 days' notice and a pro-rata refund of the unused paid period.

13. Open beta features and the CIRCLE / GlowNet programmes

Some features may be marked Beta, Preview, or Early Access. Beta features may be unstable, may change without notice, and may be removed. Do not rely on Beta features for production business processes.

The CIRCLE referral programme allows you to earn tier upgrades (pro or studio_pro) by inviting other artists who become paying subscribers. We may change the reward formula, add anti-abuse rules, or pause the programme. Where we change the formula adversely, existing earned upgrades are preserved for the remainder of the current billing cycle.

The GlowNet master-to-master safety circle (Studio Pro tier) requires a separate opt-in. When enabled, anonymous one-way hashes of blacklisted phone numbers and category enums are shared with artists in your circle. Your text notes are never shared. Read paragraphs 3–4 of the in-app ToS for full mechanics.

14. Service availability and changes

We aim to keep the Service available but we cannot guarantee uninterrupted operation. We may schedule maintenance windows (announced in-app where practical). We are not liable for downtime caused by Apple, Google, your internet provider, your device, or events beyond our reasonable control.

We may discontinue the Service at our discretion. If we do, we will give paying subscribers at least 90 days' notice, refund any unused paid period, and provide a data export.

15. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI-generated output will be accurate or appropriate.

Some jurisdictions do not allow exclusion of certain warranties. In those jurisdictions the above exclusion applies only to the extent permitted, and you retain any statutory consumer rights you have under local law.

16. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us for subscriptions in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred euro (EUR 100).

We are not liable for indirect, consequential, special, exemplary, or punitive damages, including loss of profits, loss of business opportunity, loss of goodwill, loss of data (beyond restoring from the latest backup), or substitute goods or services, even if we have been advised of the possibility of such damages.

Nothing in this section limits liability for: (a) gross negligence or wilful misconduct; (b) death or personal injury caused by negligence; (c) any liability that cannot be excluded under applicable consumer protection law.

17. Indemnification

You agree to indemnify and hold harmless GlowStudio, its affiliates, officers, employees, and contractors from any claim, loss, liability, or expense (including reasonable legal fees) arising out of:

• your breach of these Terms;
• your breach of any third party's rights, including your clients' rights under GDPR or other data protection laws;
• content you upload or generate via the Service;
• your misuse of AI features or the CIRCLE / GlowNet programmes.

This obligation survives termination of your account.

18. Governing law and dispute resolution

These Terms are governed by the laws of Ukraine, without regard to conflict-of-laws principles.

If you are a consumer resident in the European Union, this choice of law does not deprive you of the mandatory protections of the law of your country of residence.

Informal resolution first. Before initiating any formal proceeding, you agree to contact us at [email protected] with a clear description of the dispute. We will respond within 30 days and attempt in good faith to resolve the matter informally.

Civil courts. If informal resolution fails, the dispute may be submitted to the competent civil courts. For consumers resident in the EU, the courts of the consumer's country of residence have jurisdiction. For all other users, the courts of Dublin, Ireland have non-exclusive jurisdiction.

We do not require binding arbitration. We do not impose a class-action waiver.

Online dispute resolution. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not currently committed to using a specific alternative dispute resolution body, but we will engage in good faith.

19. Miscellaneous

Changes to these Terms. We may update these Terms from time to time. Material changes will be presented in-app on next launch and will require your acknowledgement before you continue using the Service. The version number and Last updated date at the top of this document indicate when the current version took effect. Past versions are archived at glowstudio.app/terms/archive.

Notices to you may be given in-app, by push notification, or by email to the address on your account. Notices to us must be sent to [email protected], with a copy by post to Vitalii Stetsiuk, Ukraine.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect and the unenforceable provision is replaced by an enforceable provision that comes closest to the parties' original intent.

Waiver. A failure to enforce a provision does not waive our right to enforce it later.

Entire agreement. These Terms, together with the Privacy Policy and the in-app Terms of Service text, form the entire agreement between you and us about the Service and supersede any prior agreement.

Apple-specific. If you obtained the app from the Apple App Store, you also acknowledge: (a) these Terms are between you and us only, not with Apple; (b) Apple has no obligation to provide maintenance and support for the app; (c) Apple is a third-party beneficiary of these Terms and may enforce them against you; (d) in the event of a failure to conform to applicable warranty, you may notify Apple, which will refund the purchase price; otherwise Apple has no warranty obligation; (e) Apple is not responsible for product liability claims, third-party intellectual property claims, or compliance with consumer protection laws.

Contact. General: [email protected] Privacy: [email protected] Security: [email protected] Postal: Vitalii Stetsiuk, Ukraine